If you have an online business and use J&T missions, you should be familiar with the J&T call center service, where you can move many things ranging from cash and suggestions to complaints. Currently, many companies, especially in the service business, have CS services to help consumers consult about their services.
Customer service or CS can already be used as a source of information for its users where there is a two-way conversation. In fact, not only companies in the field of services, some companies that sell a product have also provided customer service.
Companies that sell a product, especially products widely known to the public, usually have a 24-hour CS service. The goal is that consumers can make criticisms and suggestions for complaints about their products, of course, in order to improve quality and service so that the public increasingly loves them.
Consumers can also ask about products and customer service that can already be used as the most effective solution that can improve the quality of the product itself. So it’s no surprise that you can also contact the J&T call center in order to maintain quality and provide satisfaction to its users.
About call center or service to customers
Call Center or CS is actually a service provided by the company, to overcome problems in the field of complaints, criticisms and suggestions from consumers over the phone, live chat and email.
CS itself is usually also used as a management process and supports a product where the company will investigate information about its customers. For example , if you have a complaint about shipping goods, you should of course contact CS to report them.
However, the company also knows important information about deficiencies in the products or services provided. Tidak I wonder if every company always offers such services.
Even the J&T call center is accessible 24 hours a day even on national holidays, and other big days can also be connected. The goal is for the company to stay in touch with consumers and all kinds of complaints can be resolved without having to wait for certain days or hours.
Customer satisfaction is of course number one so the company can be good if its products are not loved by the public. Having a J&T or CS call center is very important to support the company’s growth and to be loved by its consumers.
Customer service is also usually connected using an additional c input system. Computer networks such as LAN, microcomputers and central computers can be used.
What are the duties and responsibilities of CS?
When discussing the J&T call center, you may have known what the CS or call center duties are.
CS is required to listen to every complaint filed by the customer or consumer and then provide an appropriate answer in relation to each problem or obstacle faced by the consumer. CS is also required to always be friendly and responsive, of course, it should also provide the best solutions.
The center usually also uses a software system or software, where the device uses historical information according to the needs of the system.
Then there’s an agent supervisor whose job is to validate and evaluate the performance of operators or call center agents. Then there are also CS officers who file complaints of distortions directly, so usually some customers or customers come directly to the company’s office.
How CS works in general
Of course, the J&T call center has the same way CS generally works where the purpose of the call center is to improve quality to achieve customer satisfaction.
The goal is for customers to know that the call center has the ability or efficiency to resolve the issues they face.
These skills can include the tone of speech, rules and choice of the right vocabulary. Choosing a good vocabulary is one of the communication skills that an operator should have. Then it is very important to identify the company’s products or services.
CS types on call center agents
If you are interested in knowing the types of J&T call centers or companies in general, there are several types of calls such as incoming call centers or incoming call centers.
Then there’s an outgoing call center whose job is to make outgoing calls that are usually made only as sales.
This can also be done in relation to previous customer or customer complaints. Many types of call centers or CS are as diverse as local call centres, international call centres, internal call centres, external call centres, home or virtual call centers, etc.
For the J&T call center itself, it is not only classified as the way you communicate through the call. You can contact him via email, through the company’s website to the company’s social media accounts. You can also perform a direct message on your J&T Instagram account.
For your email address, you can send complaints of criticism or suggestions in email@example.com. It can also be through social media accounts such as Instagram and Twitter on @jntexpressid or through J&T express’s Facebook account. There’s a social media administrator who will respond to you quickly.
So you can only connect through the call list , because you can create a list of issues that occur and send them on many listed social media accounts. Even for J&T’s CS service, you can call them via WhatsApp on 082811846188.
How to connect to his social media accounts, then be sure to visit the official account. Contact your official social media account directly from J&T and you’ll get a faster response.