In this article, we’ll discuss how to shop and connect to a JD.ID call center correctly. JD.ID itself is one of the markets that has the task of making joy happen, so of course the happiness of consumers or customers is the main goal of this company.
The services provided are also very fast and practical, so that they already have their own logistics fleet supported by a network of partners throughout Indonesia JD.ID.
So don’t worry because there are already comprehensive services ranging from warehouses, couriers and drop points to after-sales or after-sales. The company always takes different types of precautions so that the working environment as well as the stock of goods are ensured.
This e-commerce has been in operation since 2015 and continues to improve quality because customer satisfaction is always given priority even for all types of cash, suggestions or complaints that can be made through the JD.ID call centre. You can contact customer service through live chat and hotline email to social media.
Contact CS JD.ID through the hotline
By shopping in JD.ID, you can get many benefits compared to shopping directly because there are many discounts you can get. Tidak is just a discount but a variety of attractive promotions are also waiting for kamu. For example, such as payday promotions for changing tools, beauty promotions, free all-day shipping and more.
People are usually lazy to shop online through e-commerce because they don’t admit in detail how to shop. Sometimes people are also lazy for fear of facing obstacles such as delays in delivery, goods that do not reach their destination and others.
In fact, such a thing rarely happens, like the previous discussion where the e-commerce sector already owns its own logistics rmada and the entire network of partners in Indonesia. Even if there are suddenly certain complaints or problems, you can also contact customer service or call centers JD.ID.
For two-way conversations by phone, you can call the service center on 618 1500 or you can also go to 021 8062 7007. For hotline service, you can call it during business hours, Monday to Sunday from 06:00 to 22:00 WIB.
Contact CS JD.ID through live chat
There are many ways you can call CS JD.ID, as well as making calls on the number mentioned above, you can also use the live chat service. You can even call the service 24 hours a day Monday to Sunday , which means you can contact customer service at any time.
How to connect to the call center JD.ID chat services is also very easy as you just need to open the home page of the JD.ID site, then search for help options.
After accessing the customer service center page, you can choose some additional options for quick service, for example you want to request confirmation of payment, and then click the payment confirmation option. You’ll later get information about or about payment confirmation and other options such as:
- Tracking demand
- Aftermarket application
- Cancel order
There is also a search field where you can enter questions about services such as payments or requests.
After you find the live chat option, just click “Chat with us” and then you’ll be able to connect directly to the JD.ID service via chat. To use this help service, you must first sign in, if you are a new user, you can register by filling out the submitted form.
Contact cs JD.ID via WhatsApp, email and social media
In addition to using the live chat service, you can contact the JD.ID call center via WhatsApp. The same way to connect to the live chat service because whatsApp is in line with the l-ive chat option. This method is simpler, later you will be redirected directly to whatsapp.
- Click on the home page of the JD.ID site
- Look for help options later and you’ll be directed to the Customer Service Center page
- Scroll down.
- Click on whatsapp option or start chatting
As for contacting cs or the call center JD.ID via email address, you can send a complaint to CS@jd.id. Don’t forget to fill in the email thread, you can fill it in a short sentence and the email text can be filled with the details of the complaint. It is recommended to explain complaints or criticisms and suggestions in the form of a list to make it clearer.
The last way you can connect to CS JD.ID is to access their social media accounts starting with Twitter, Instagram and Facebook accounts. You can do direct messages on Twitter @csjd_id, then for Instagram, you can DM to @jdidcs and Facebook Jdid.
If you want to contact the JD.ID call centre through the social media accounts above, you can only access it during business hours, monday to Friday from 08:00 to 21:00 WIB. For Saturday and Sunday, it can be from 08:00 to 17:00 WIB.
How to shop in JD.ID
In fact, shopping through this e-commerce is very easy as you just need to register if you don’t have an account. You need to create an account as a member JD.ID, then you can sign in to the account and select the product you want to buy.
Don’t forget to read the full description of the product, including its terms and conditions. Also don’t forget to specify the amount of the product, then select the option for color or size and click the “Buy Now” button.
Shopping in JD.ID is very easy so you don’t need to call the call center JD.ID, you just have to practice it.
JD.ID offers a variety of payment methods, namely online payment and payment methods when receiving if available, after which click the payment button. When choosing an online payment method, you will be directed to choose the type of payment available and then click Pay.
Later, information about the payment code will be listed along with the payment deadline after check-out. JD.ID also has products from abroad with two types of products, namely JD Regular Global and JD Global Fast Delivery.
For regular global delivery, delivery in JD takes 15 to 30 business days, while CDs for global express delivery take a shorter estimated delivery time, the same as delivery time for local products. So you can choose which one is more efficient yourself and if you run into problems, you can contact the call center JD.ID.